FAQs2019-03-04T13:57:56+00:00

Dedicated
Account Manager

Free Returns
On Any Faulty Items

24 Hour Service
For Emergency Orders

FAQs

For customers’ own logos, there is a one-off set up charge for digitising artwork. This logo is then saved for any future orders.  

We try our very best to deliver your clothing within 5-7 working days after the order is taken. If a sample of the embroidered clothing is requested, it is 5-7 working days from the approval of the sample. You can track your order by emailing us at any time whilst your order is pending. We can give you an estimated delivery date.  

Stitches can offer a Platinum Service of 48 hours. Please contact us for a cost and further details. 

We will send you a prototype to review and approve before we produce your full order. For those orders that have embroidery, the customer can request a sample of the embroidery to approve. If you have placed a repeat order. 

There are no minimum orders, we can produce one or 1000’s!

We are confident that our garments are of excellent quality and can meet all the customer’s requirements.  

If you are not completely happy with the quality, contact us and we will do our very best to correct the problem. 

Each product comes with a size guide. The measurements are in relation to the chest size (in inches) of a standard S, M, L, XL, etc. When reviewing your order, please check all sizes carefully. Stitches of Bridgnorth Ltd. do not accept liability for goods that do not fit. If you require any advice please call us 01202 893344. 

If you would like to see a sample of the garments and embroidery before ordering, please email sales@stitchesofbridgnorth.co.uk with your request. A representative will contact you in regards to your query, and send you a sample. We charge for samples. 

That’s no problem! Just send us the logo as an attachment and include a note of any changes in an email or by the facilities available. We will then send you a proof of your new logo for you to approve before ordering. We also have a team dedicated to artwork and design to help with any creativity work. 

The standard cost for every order is £8.00 plus VAT. 

The prices on the web-site are for 1 embroidered logo on each garment. If you require more than one logo we would advise you to email us your order. We can then calculate the cost and give you a final price. For extra logos, we normally charge approximately £3.50 each.  Please contact us for specific prices. 

If you have stated your garment requires more than one logo and you have enquired online, it is necessary for us to inform you of the extra costs. We understand this can be an inconvenience.  

We strongly recommend you email us directly at sales@stitchesofbridgnorth.co.uk or phone 01746 761 177, for garments that require more than one logo. 

Yes, if you require information on the status of your order please visit our website and login to your account, or contact info@stitchesofbridgnorth.co.uk 

The charge for digitizing is for making your artwork. This might be a picture or letterhead, etc. compatible with our embroidery machines. This is a one-off payment and then your logo is stored for any future orders.The Logo data remains the property of Adwear Ltd. 

We take all major credit and debit cards, except American Express.